ProSAFE products have always been designed and built to the higher standards required for
business-class networks. To clearly demonstrate that NETGEAR® products offer world-class
quality, NETGEAR offers the original purchaser a limited lifetime hardware warranty on
ProSAFE products - switches, firewalls, and wireless access points. This means that as long
as a customer owns its ProSAFE equipment and can show original proof of purchase, NETGEAR
will replace it if it breaks. NETGEAR knows that ProSAFE products are reliable and wants its
customers to find that out, too.
Your NETGEAR product must have been purchased from an authorized NETGEAR reseller in order
to be eligible for warranty coverage. To see a list of NETGEAR authorized resellers, please
click here.
Frequently Asked Questions
- How long are products covered?
- Which products are covered?
- Are fans and power supplies covered?
- What products are not included?
- What happens if a product is discontinued?
- How to pre-register products or request warranty services?
- How do PowerSHIFT Partners request hardware warranty service?
Q: How long are products covered?
A: For as long as the original buyer owns the ProSAFE product. Original proof of
purchase is required to receive warranty service.
Q: Which products are covered?
A: ProSAFE products in our Switching, Wireless, and Firewall product lines are
covered. Please refer to the data sheets of specific products to find the Lifetime
Warranty.
Q: Are fans and power supplies covered?
A: Yes, fans and internal power supplies are covered under the lifetime hardware
warranty. External power supplies will continue with their specified warranties.
Q: What products are not included?
A: NETGEAR products that are not part of the ProSAFE line will continue with their
existing warranties. Additionally, ProSAFE accessories (modules, antennas, cables, software,
external power supplies) will continue with their existing warranties.
Q: What happens if a product is discontinued?
A: Per NETGEAR standard hardware warranty, product that fails after it has been
discontinued will be replaced with a new unit, a refurbished unit, or NETGEAR will refund
the purchase price of the unit, less a reasonable usage charge.
Q: How to pre-register products or request warranty
services?
A: Warranty services can be requested online or by phone. To pre-register your
product: https://my.netgear.com/registration/login.aspx
NETGEAR Support online contact: http://support.netgear.com/general/contact/default.aspx
ProSUPPORT Service Offerings: http://prosupport.netgear.com
Original proof of purchase is required to receive warranty service.
Q: How do PowerSHIFT Partners request warranty service?
A: PowerSHIFT Partners can use the RMA Online service By phone: 877-292-3155 If you
are a VAR and wish to become a PowerSHIFT Partner, click
here.
*NETGEAR ProSAFE Lifetime Warranty does not apply to refurbished products.